Wada'a Fahel

Wada'a Fahel

Founder, Strategic Advisor at LocVerse

Qualifications

Founder and Strategic Advisor at LocVerse, advising on localization as a growth engine

Former Senior Director of Engagement Marketing, Transcreation and Global Ops at Zendesk and Localization Manager at Harley-Davidson

Won Harley-Davidson's Black Label Recognition Award for global localization infrastructure and partner strategy; 20+ years in global content operations

Expertise

Localization

Globalization strategy

Transcreation

Translation management

Global marketing operations

Vendor strategy

Wada'a Fahel is the founder and strategic advisor at LocVerse, where she helps startups and global enterprises across tech, manufacturing and life sciences treat localization as a growth engine rather than a support function. She has over two decades of experience leading global content operations, including as Senior Director of Engagement Marketing, Transcreation and Global Ops at Zendesk and Localization Manager at Harley-Davidson, where she built the company's globalization division across 96 markets and 44 languages. Her expertise spans market-readiness assessments, vendor strategy, executive storytelling and operational design for globalization and localization.

Experience

Founder, Strategic Advisor at LocVerse

Dec 2024 — Present · 1 yr 7 mos

Advises tech, manufacturing and life sciences organizations on localization strategy, vendor strategy and global operational design.

Senior Director, Engagement Marketing-Transcreation and Global Ops at Zendesk

Sep 2022 to Nov 2024 · 2 yrs 2 mos

Led a global team across 5 regions and a $2M budget; established 4 centers of excellence and rolled out AI use cases for 30% quarterly cost savings.

Director, Engagement Marketing-Transcreation & Global Ops at Zendesk

May 2020 to Sep 2022 · 2 yrs 4 mos

Directed transcreation and global operations, building a unified global content strategy.

Localization Manager at Harley-Davidson Motor Company

May 2011 to May 2020 · 9 yrs

Established the Globalization Division across 96 markets and 44 languages; achieved 35% annual cost savings; won the Black Label Recognition Award.

Senior Program Manager at Xerox

Mar 2011 to Apr 2012 · 1 yr 1 mo

Owned the HP Leader's Curriculum for the Intel account, managing instructional designers and global vendors.

Translation & Localization Services Manager at Echo International

Jun 2006 to Mar 2011 · 4 yrs 9 mos

Led project management, DTP and vendor management for a $2.5M operation; grew sales 50% and led the company to ISO 9001 certification.

Qualifications

Founder and Strategic Advisor at LocVerse, advising on localization as a growth engine

Former Senior Director of Engagement Marketing, Transcreation and Global Ops at Zendesk and Localization Manager at Harley-Davidson

Won Harley-Davidson's Black Label Recognition Award for global localization infrastructure and partner strategy; 20+ years in global content operations

Expertise

Localization

Globalization strategy

Transcreation

Translation management

Global marketing operations

Vendor strategy

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